Every lead answered fast, on the channel that source actually replies to, inside consent and quiet hours, with a named person who owns it. Day, night and Sunday, which is when a good share of your leads arrive and the smallest share get answered.
Nothing in a dealership has a shorter half life than an internet lead. The customer who submitted it is still on their phone, and they are also on three other dealers’ websites. Engage answers while that is still true.
Personalised texts, emails and vehicle videos, chosen on what that lead source actually responds to. A source that answers texts three times more often than calls gets a text.
It answers, works out what the customer needs, and books the sales or service appointment. Calls it should not handle are routed: it takes a message and emails it to the right person.
Old leads, closed leads, lease-end customers and trade-in opportunities. The ones sitting in your CRM that nobody has the hours to call.
The salesperson gets the notification, sees the whole thread, and steps in. Nothing is hidden from the person who owns the customer.
Text Marcus now, and route him to Dana.
This source answers texts 3.1 times more often than calls, and Dana closes 41 percent of the texted truck leads she takes.
Advisory only. A human approves every recommendation, and the inputs, rule version, explanation, approver and outcome are recorded.
Illustrative product interface. Synthetic data, not customer data.
Who is waiting, how long each one has been waiting, and which lead is about to breach the store’s own response policy. The Brain proposes one action with its reasoning attached. A person approves it before anything reaches the customer.
Consent, quiet hours and suppression are checked before the recommendation is made, not after it is approved.
A lead that is answered and then dropped is a lead you paid for twice. Engage does not end at the reply.
A Reel viewer who never filled in a form arrives here as an identified lead, with what they watched already attached.
Answered, qualified, owned by a named salesperson, and booked.
The appointment lands on the floor with the whole thread behind it, so the meet and greet does not start with questions the customer already answered.
Nothing reaches a customer without a person approving it. Consent, quiet hours and suppression are enforced before a recommendation is even made, and a message that would break one of them is not proposed. The AI voice assistant identifies itself, and hands to a person on request.
In build
Engage is the first module being built after the core, because it produces visible value quickly and exercises the whole Brain end to end. Lead response is also where a store can see whether the platform works within a fortnight, which is the honest way to sell it.
One timeline per customer, one Control Center for the floor, and every recommendation explained, approved by a person and scored against what the deal earned.
Walks the salesperson through the Road to the Sale on an iPad, from meet and greet to trial close, and hands the customer to the desk with nothing retyped.
